KB-90 Communication Policy

Client Addendum (Response Times • Emergency Disclaimer • Messaging Rules)

Effective Date: January 13, 2026 • California (Los Angeles County)

(Client Addendum)

Effective Date: January 13, 2026

This KB-90 Communication Policy (“Policy”) explains how KB-90 (“KB-90,” “we,” “us,” “our”) communicates with

clients and what clients can expect regarding response times, messaging, and emergencies. This Policy

applies to all KB-90 coaching services and platform communications.

1) PRIMARY COMMUNICATION CHANNELS

KB-90 may communicate with clients through:

• KB-90 app / platform messaging

• email notifications

• SMS / text messaging (if enabled by client)

• video calls for scheduled sessions (if included in plan)

• voice notes or recorded video feedback

2) RESPONSE TIME EXPECTATIONS

KB-90 strives to respond as quickly as possible, but response times vary based on message type, tier, and

business hours.

General Standard:

• Typical response time: within 24–48 business hours.

Important Notes:

• Response times are not guaranteed.

• Coaching feedback may be delivered in batches (e.g., scheduled review blocks).

• Weekends and holidays may affect response time.

3) BUSINESS HOURS

KB-90’s standard business hours are:

• Monday–Friday: 9:00 AM – 5:00 PM (Pacific Time)

Messages received outside business hours may be answered the next business day.

4) EMERGENCIES / MEDICAL DISCLAIMER

KB-90 is a fitness coaching and education program and is not a medical provider.IMPORTANT:

• KB-90 does not provide emergency medical services.

• Coaches are not physically present during workouts.

• Messaging and video calls are not monitored continuously.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY:

• Call 911 (United States) or your local emergency number immediately.

• Do not rely on KB-90 messaging for urgent medical or safety issues.

If you experience chest pain, severe shortness of breath, fainting, signs of stroke, severe injury, or any urgent

symptoms, stop training immediately and seek emergency medical care.

5) PLATFORM MESSAGING RULES

To keep coaching efficient and effective, clients agree to:

• keep messages respectful and professional

• avoid excessive repeated messages before a response is provided

• use the platform as the primary method of coaching communication (when available)

• avoid sending sensitive medical data beyond what is reasonably necessary for coaching

KB-90 may limit or redirect communications if they become harassing, abusive, or inappropriate.

6) SESSION COMMUNICATION

If your plan includes scheduled coaching sessions:

• session scheduling must be confirmed through KB-90-approved methods

• last-minute changes may not be accommodated

• if a client is late, the session may still end at the scheduled time

7) TECHNICAL ISSUES

KB-90 is not responsible for delays caused by:

• client internet outages

• device issues

• third-party platform outages (including video services, email, or SMS providers)

8) PRIVACY & CONFIDENTIALITY

KB-90 uses reasonable safeguards to protect client communications.

However, no digital communication method is 100% secure.

Clients should avoid sharing highly sensitive information via messaging.

9) CHANGES TO THIS POLICY

KB-90 may update this Policy from time to time. The Effective Date will be updated accordingly.

10) CONTACT

Questions about this Policy may be sent to:
KB-90

Email: alex@kb90.com